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Berkshire Pulse is a registered 501(c)(3) not for profit organization that provides equal opportunity for all employees and applicants for employment without regard to race, color, creed, religion, gender, sexual orientation, national origin, age, marital status, mental or physical disability, pregnancy, military or veteran status, or any other basis prohibited by state or federal law. This policy also prohibits employees from harassing any other employee for any reason including, but not limited to, race, religion, sex, national origin, age, or disabled status. At Pulse, we welcome people of all abilities, identities, and backgrounds.
Operations Manager
Position Title: Operations Manager
Classification: Full-time, Salaried employee
Starting Annual Salary: $50,000 – $55,000 minimum, commensurate with experience
Employee Benefits:
- Paid Time-Off: 12 federal and state holidays, 10 vacation days, and 6 sick/personal days per year
- Monthly health/dental insurance reimbursement
- Free/Discounted tuition and use of facilities
Position Summary:
The Operations Manager is responsible for overseeing the daily administrative, programming support, and logistical operations of Berkshire Pulse’s studios in Housatonic, MA. They serve as the bridge between administrative and artistic staff, faculty, students/parents, and community members to ensure seamless day-to-day operations and communications.
Complete Position description, responsibilities, and preferred qualifications available here.
Summary of Position Responsibilities:
FRONT DESK & COMMUNICATIONS MANAGEMENT
- Supervise and facilitate front desk staffing and operations, including but not limited to: opening and closing studios, and performing end-of-the-day maintenance tasks; creating, organizing, and maintaining front desk documents and signage; enrolling new students and processing registrations; payment collection and processing for students and renters; enforcing Pulse’s Code of Conduct and safety protocols
- Supervise front desk staff’s external communications to ensure accuracy and timely responses, and that communications are forwarded to the correct staff or faculty
- Update and maintain organizational contacts and distribution lists
REGISTRATION MANAGEMENT
- Collaborate with/delegate tasks to the Administrative Assistant and Front Desk Staff to prepare and facilitate registrations at the beginning of each Fall, Spring, and Summer session
- Help facilitate website updates (WordPress) specific to the registration process
HR / SUPERVISOR RESPONSIBILITIES
- Hire, train, and manage Front Desk Supervisor and Front Desk Staff, including approving work schedules and facilitating individual tasks/projects
- Manage the Administrative Assistant in their office management and class support responsibilities
- Provide regular feedback and lead performance reviews; provide support and mentorship to support staff to help achieve their performance goals
HR / PAYROLL ADMINISTRATION SUPPORT
- Assist the Programs teams with drafting teaching and seasonal staff contracts, and the Finance Director in administering monthly payroll for teaching artists and support staff
- Oversee company management logistics (housing, transportation, and communications) for out-of-town teachers and artists
STUDIO RENTALS & EVENT SUPPORT
- Manage all aspects of Pulse’s studio rental program, and collaborate with the In-School & Community Programs Manager to facilitate artist residencies
- Assist with coordinating and arranging staffing for community events and performances, both at Pulse’s studios and at off-site venues
IT SYSTEMS MANAGEMENT
- With the Executive Director, serve as a Super Admin for managing Pulse’s Google Suite and oversee the MindBody registration system and client database
- Generate and/or proof reports for the Finance, Fundraising, and Programming purposes
FACILITIES MANAGEMENT
- Oversee daily operations associated with facility maintenance: monitoring office and cleaning supplies, updating protocols, vendor relations and communications, and communicating with landlord about issues and maintenance needs in public areas
- Maintain and enforce Code of Conduct and safety protocols affiliated with facility maintenance and daily operations; train staff and communicate changes with students/community members
- Ensure facility and studio operations comply with Pulse’s accessibility plan and ADA requirements
Qualifications:
- Bachelor’s degree or equivalent combination of education and work experience
- 3+ years of direct experience supervising and managing staff;
- Proven expertise using Google Suite, MS Office (especially Excel), and similar software
- Comfortable working with and learning new software/IT systems, including some experience working with databases/CRMs and website editing
- Excellent time management, attention to detail, organizational planning, and administrative skills
- Must possess strong communication and interpersonal skills – both written and oral – with an ability to work collaboratively with the Executive Director, Artistic Director, Pulse staff and teaching artists, Board members, and volunteers
- Customer service experience is highly desirable; some facilities management experience is helpful, or a willingness to learn
- A commitment to values of anti-racism and anti-oppression, and personal and/or professional experiences advancing equity, diversity, inclusion, and accessibility.
- Have demonstrated a passion for the arts, an understanding of the value of arts education, and the connection between an organization of this kind and the community it serves
- Must have reliable transportation to Housatonic, MA. This is primarily an in-person role, with the option to work from home/remotely 1 day/week with supervisor approval.
Applications Instructions:
Please email a cover letter, 1-2 page resume, and contact information for 3 professional references (including at least one previous manager) to jobs@berkshirepulse.org. Applications will be reviewed on a rolling basis, with priority consideration given to those who apply by June 15, 2026. No phone calls, please.
Front Desk Staff Member
Status: Part-time, Hourly employee
Pay rate: $19/hour (starting rate) with annual COLA after 1 year of service
Schedule:
- Berkshire Pulse’s Studios are usually open for classes and studio rentals Monday to Friday, 8am – 8:30pm; Saturdays 8am – 5pm. Sundays, as needed.
- Individual shifts are approximately 5-6 hours. Mondays – Fridays, mid-afternoon to close; Saturdays, open to close.
Position Needs: Seeking candidates available to work 1-2 regular weekly shifts per week (evenings) beginning as soon as possible. Additional shifts may become available based on the evolving needs of the studio and other Front Desk staff’s schedules. An example shift would be from 3-9pm on a weekday.
Additional Staff Benefits:
- Paid Sick Time: Front Desk staff members accrue paid sick leave at a rate of 1 hour per 30 hours worked, up to a maximum of 40 hours/5 business days per calendar year. Sick leave is paid at the same hourly rate as the employee’s regular pay.
- Free Pulse classes for the employee
- Discounted tuition for employee’s immediate family
- Free/Discounted studio rentals as outlined in the Pulse Faculty Handbook
About Berkshire Pulse
Founded in 1995, Berkshire Pulse is a dynamic nonprofit center for creative arts whose mission is to build and strengthen community life through diverse and accessible programming including dance, movement, theater, music, and performance. By promoting participation in these educational and health-sustaining activities, Pulse enriches the lives of families and individuals of all ages throughout the region. Pulse offers its diverse and distinctive programming in classes and performance opportunities for beginners through advanced levels, youth and adults, in a wide range of classical, multicultural, and interdisciplinary dance forms and world music percussion. Pulse’s holistic, child-friendly approach and professional standards facilitate the experience of the joy, inspiration, and health sustaining aspects of these performing arts. For more information on Pulse’s programs, visit www.berkshirepulse.org
Position Summary
Berkshire Pulse is seeking an enthusiastic part-time support staff member to assist with daily operations and student services for a growing, vibrant dance education center in Housatonic, MA. Front Desk staff serve as the first point of contact with our community and are kind, conscientious, and helpful to visitors, teaching artists, and families. They assume the front desk responsibility for phone, email, and registration/payment systems during Pulse’s office and studio hours. They are tasked with light facilities maintenance tasks, as well as daily interaction with clients and studio artists.
Responsibilities include:
- Opening, closing, and maintaining the Berkshire Pulse facilities
- Greeting and checking-in students and their families at the front desk
- Answering telephone/email requests in a professional and courteous manner; providing general information and forwarding requests to appropriate personnel
- Using Pulse’s registration and client database software MindBody to process payments, check-in students, and update contact information
- Supporting teaching artists and renters with tours of the space, providing instruction on technical and operational needs, and being present to answer/field questions
- Assisting with special events and performances both at Pulse and at off-site performance locations, as needed
- Ensure all constituents and members of the Pulse community are adhering to Pulse policies and Code of Conduct, and take appropriate follow-up action as needed to ensure a safe and welcoming environment
The ideal candidate will have:
- Customer service experience
- Ability to multitask and problem-solve in a busy (often noisy) environment
- Computer proficiency, especially Google Suite (Docs, Sheets, Gmail, etc.)
- Strong work ethic and willingness to take initiative
- Ability to work well within a community of professional artists, youth students, and the general public
- Sensitivity and understanding about contemporary identities, language, and respect for Pulse’s diverse communities and cultures
- Strong attention to detail and ability to keep meticulous notes from each shift
- Strong interpersonal skills and ability to work independently while communicating regularly with fellow colleagues, both in-person and remotely
- Available to work afternoons, evenings, and some weekends year-round
- Physical requirements:
- Remain in a stationary position throughout long portions of shifts
- Work with computer screen for approximately 80% of shift
- Perform closing duty tasks, including cleaning floors with a vacuum/mop
- Occasionally move boxes/supplies weighing up to 40-50 pounds across the studios/office
- Work in a busy, often noisy environment
- Additionally desirable, but not required:
- Experience or interest in youth education, dance, and/or the performing arts
- Experience working with databases or registration software
- CPR/First Aid training
- Basic written and oral language proficiency in Spanish
How to Apply
To apply, email a resume and cover letter to Diana Steele, Interim Administrative Manager at jobs@berkshirepulse.org, with the subject line, “Front Desk Application”.
You may also email jobs@berkshirepulse.org with any questions, to request an accommodation, or for questions regarding employment accessibility. No phone calls, please.