Jobs

Status: Part-time, Hourly employee

Pay rate: $19/hour (starting rate) with annual COLA after 1 year of service

Schedule:

• Berkshire Pulse’s Studios are usually open for classes and studio rentals Monday to Friday, 8am – 8:30pm; Saturdays 8am – 5pm. Sundays, as needed. 
• Individual shifts are approximately 5-6 hours. Mondays – Fridays, mid-afternoon to close; Saturdays, open to close. 

Position Needs: Seeking candidates available to work 1-2 regular weekly shifts per week (evenings) beginning as soon as possible. Additional shifts may become available based on the evolving needs of the studio and other Front Desk staff’s schedules. An example shift would be from 3-9pm on a weekday.

Additional Staff Benefits: 

• Paid Sick Time: Front Desk staff members accrue paid sick leave at a rate of 1 hour per 30 hours worked, up to a maximum of 40 hours/5 business days per calendar year. Sick leave is paid at the same hourly rate as the employee’s regular pay. 
• Free Pulse classes for the employee
• Discounted tuition for employee’s immediate family
• Free/Discounted studio rentals as outlined in the Pulse Faculty Handbook

About Berkshire Pulse

Founded in 1995, Berkshire Pulse is a dynamic nonprofit center for creative arts whose mission is to build and strengthen community life through diverse and accessible programming including dance, movement, theater, music, and performance. By promoting participation in these educational and health-sustaining activities, Pulse enriches the lives of families and individuals of all ages throughout the region. Pulse offers its diverse and distinctive programming in classes and performance opportunities for beginners through advanced levels, youth and adults, in a wide range of classical, multicultural, and interdisciplinary dance forms and world music percussion. Pulse’s holistic, child-friendly approach and professional standards facilitate the experience of the joy, inspiration, and health sustaining aspects of these performing arts. For more information on Pulse’s programs, visit www.berkshirepulse.org

Position Summary

Berkshire Pulse is seeking an enthusiastic part-time support staff member to assist with daily operations and student services for a growing, vibrant dance education center in Housatonic, MA. Front Desk staff serve as the first point of contact with our community and are kind, conscientious, and helpful to visitors, teaching artists, and families. They assume the front desk responsibility for phone, email, and registration/payment systems during Pulse’s office and studio hours. They are tasked with light facilities maintenance tasks, as well as daily interaction with clients and studio artists. 

Responsibilities include:

• Opening, closing, and maintaining the Berkshire Pulse facilities
• Greeting and checking-in students and their families at the front desk
• Answering telephone/email requests in a professional and courteous manner; providing general information and forwarding requests to appropriate personnel
• Using Pulse’s registration and client database software MindBody to process payments, check-in students, and update contact information
• Supporting teaching artists and renters with tours of the space, providing instruction on technical and operational needs, and being present to answer/field questions
• Assisting with special events and performances both at Pulse and at off-site performance locations, as needed
• Ensure all constituents and members of the Pulse community are adhering to Pulse policies and Code of Conduct, and take appropriate follow-up action as needed to ensure a safe and welcoming environment

The ideal candidate will have:

• Customer service experience
• Ability to multitask and problem-solve in a busy (often noisy) environment
• Computer proficiency, especially Google Suite (Docs, Sheets, Gmail, etc.)
• Strong work ethic and willingness to take initiative
• Ability to work well within a community of professional artists, youth students, and the general public
• Sensitivity and understanding about contemporary identities, language, and respect for Pulse’s diverse communities and cultures
• Strong attention to detail and ability to keep meticulous notes from each shift 
• Strong interpersonal skills and ability to work independently while communicating regularly with fellow colleagues, both in-person and remotely
• Available to work afternoons, evenings, and some weekends year-round
• Physical requirements:
  • Remain in a stationary position throughout long portions of shifts
  • Work with computer screen for approximately 80% of shift
  • Perform closing duty tasks, including cleaning floors with a vacuum/mop
  • Occasionally move boxes/supplies weighing up to 40-50 pounds across the studios/office
  • Work in a busy, often noisy environment
• Additionally desirable, but not required:
  • Experience or interest in youth education, dance, and/or the performing arts
  • Experience working with databases or registration software 
  • CPR/First Aid training 
  • Basic written and oral language proficiency in Spanish 

How to Apply

To apply, email a resume and cover letter to Diana Steele, Interim Administrative Manager at jobs@berkshirepulse.org, with the subject line, “Front Desk Application”.

You may also email jobs@berkshirepulse.org with any questions, to request an accommodation, or for questions regarding employment accessibility. No phone calls, please.